Fresh Graduate (Hotel Reservation Agent) - CSR

We are seeking dependable and detail-oriented individuals to manage booking and reservation tasks in a purely non-voice environment. This position is perfect for beginners, fresh graduates, or anyone who prefers handling tasks through chat, email, or system-based platforms without phone calls.

Key Responsibilities

• Handle booking and reservation requests using online systems.
• Update, change, or cancel reservations when necessary.
• Assist customers by responding to inquiries through chat or email only.
• Verify that all booking information is accurate and complete.
• Follow company procedures and step-by-step guidelines.
• Maintain organized records and ensure proper data entry.
• Work with internal teams when coordination is required.

Qualifications

• No prior experience required; training will be provided.
• Basic computer knowledge and ability to navigate online platforms.
• Strong written communication skills.
• High attention to detail and accuracy.
• Willingness to learn and follow instructions carefully.
• Ability to work independently and handle routine tasks efficiently.