After Sales Customer Service Representative

VIMS Inc. is looking for an Accounts Manager (After-Sales) to build long-term, trusting relationships with customers. This role focuses on managing client accounts, growing existing business, and identifying new sales opportunities while ensuring excellent customer satisfaction.

What We’re Looking For

• Bachelor’s Degree in any Business-related course
• Exceptional verbal and written communication skills
• Strong ability to collect, track, and analyze data
• Adaptable, with strong problem-solving skills
• Excellent active listening skills
• Proven ability to build rapport and collaborate with internal teams and external partners

What You’ll Do

• Serve as the main point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, stakeholders, and executive sponsors
• Ensure timely and successful delivery of solutions based on customer needs and objectives
• Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and identify opportunities for improvement to meet sales targets
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare and present reports on account status
• Collaborate with the sales team to identify and grow opportunities within assigned territories
• Assist with escalated client requests or issues as needed
• Perform other related tasks as assigned by management depending on operational needs

What We Offer

• Comprehensive HMO Coverage – medical, dental, and mental health support
• Generous time off – includes paid vacation, sick, birthday, and civil status change leaves
• Career growth opportunities – internal fast-track for talent
• Company-sponsored training & certifications – programs to strengthen expertise
• Exposure to a wide range of technology – hands-on experience with legacy and modern systems
• Fun and meaningful company events – celebrate wins and milestones together
• Loyalty and holiday gifts – annual appreciation for hard work and commitment
• Statutory benefits – full coverage of government-mandated contributions
• Travel allowance – support for work assignments outside Metro Manila

Enhanced benefits available after 1 year of continuous employment, reflecting our commitment to long-term team members.