CSR (Customer Service Representative)

About the Role

We are seeking a highly organized and communicative professional to join our team onsite. In this role, you will be the backbone of our daily operations—ensuring seamless file management and providing excellent first-line support to our clients. If you thrive in a fast-paced office environment and have a knack for both administrative precision and customer service, we want you on our team.

Key Responsibilities

• File Management: Execute daily file administration tasks, including the secure downloading, routing, and transmittal of production files.
• Client Support: Act as the initial point of contact for basic client concerns and requests, providing timely, professional, and accurate resolutions via phone and email.
• Operational Support: Handle scheduling tasks and assist with cross-departmental coordination to keep production timelines on track.

Qualifications & Requirements

• Education: Bachelor’s degree in any field (or equivalent combination of education and experience).
• Experience: Previous experience in a Customer Service Representative (CSR) or client-facing role is highly preferred.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable operating standard office and communication equipment.
• Core Competencies:
• Strong organizational and scheduling skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Ability to troubleshoot basic client issues independently and escalate when necessary.