No prior BPO experience is required, making this an excellent opportunity for college graduates who are looking to start or build a career in the BPO industry.

Key Responsibilities

• Handle inbound customer calls in a professional, courteous, and efficient manner.
• Assist customers with product, order, delivery, payment, and account-related inquiries.
• Provide accurate information regarding products, services, policies, and procedures.
• Process customer requests and transactions accurately using designated systems.
• Identify customer needs and provide appropriate solutions or alternatives.
• Resolve customer concerns while maintaining a positive customer experience.
• Document customer interactions, requests, and resolutions accurately.
• Escalate complex or unresolved concerns to the appropriate department when necessary.
• Follow company policies, procedures, quality standards, and customer service guidelines.
• Maintain professionalism and composure when handling challenging customer interactions.
• Meet established performance, productivity, quality, and customer satisfaction standards.

Qualifications

• College Graduate from any field of study.
• No BPO experience required.
• Good English communication skills.
• Minimum CEFR B2 English proficiency.
• Strong verbal communication and active listening skills.
• Customer-oriented with a positive and professional attitude.
• Good problem-solving and decision-making abilities.
• Comfortable handling voice-based customer interactions.
• Willing to work on a shifting schedule.
• Willing to work in a fast-paced customer service environment.

Preferred Skills

• Excellent interpersonal and communication skills.
• Strong customer service mindset.
• Ability to multitask and navigate multiple systems.
• Strong attention to detail and accuracy.
• Ability to learn new products, processes, and systems quickly.
• Good computer literacy and system navigation skills.
• Ability to remain calm and professional under pressure.
• Reliable, adaptable, and committed to delivering excellent customer experiences.

Ideal Candidate

The ideal candidate is a confident communicator, quick learner, and customer-focused professional who enjoys helping people and solving problems.

Whether you are a fresh graduate or transitioning into the BPO industry, this role provides an excellent opportunity to develop valuable skills in customer service, communication, problem-solving, and professional operations.