Customer Service (Travel Expert)

As we continue to expand, Liveware ensures high quality service and success to both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.

Be part of our journey. Be part of our success.

We’re looking for enthusiastic Customer Service (Travel Experts) to work with our growing team in our beautiful office in Makati.

Responsibilities:

• Answer and manage inbound calls, live chats, emails and other channels of communication from global customers with a sense of urgency
• Develop strong relationships with new and existing customers
• Make and manage accommodation bookings made online using the booking platform
• Manage amendments, cancellations, rebookings and refunds
• Sourcing products and services offline with Travel Partners if needed
• Effectively handle hotel relocations
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Provide travel product and service information clearly and succinctly
• Tackle complicated customer issues including complaints
• Find solutions relating to monetary disputes and provide refunds where appropriate
• Manage customer profiles and interactions by accurately using Salesforce

What we offer:

• FAST recruitment process (only 3 interviews)
• Career growth opportunities
• HMO within the first month
• Additional paid vacation leave
• Monthly allowance
• Excellent professional development
• Hands-on support both locally and internationally
• Collaborative work environment and great work culture
• Be part of a fast-growing company

Requirements

• 1-2 years experience in customer service or any client care role
• Experience with the Travel industry is a plus
• Experience in Hotel/Travel distribution platforms is preferred (i.e Expedia, Booking.com, etc.)
• Proficiency in Microsoft Office Suite/Google Workspace
• Excellent communication skills (written and verbal English)
• Strong attention to detail, problem-solving, and multitasking abilities