Description

• Provide excellent customer service to ensure customer satisfaction and retention.
• Assist customers with inquiries, complaints, and troubleshooting via phone, email, and chat.
• Document all customer interactions and maintain records of customer feedback.
• Work collaboratively with team members to enhance service delivery.
• Participate in training and development programs to improve service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level, no previous experience required.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in English, both written and spoken.
• Skills and Competencies: Experience in a call centre environment is a plus.
• Qualities and Traits: Patient and empathetic attitude towards customers.