Location: Makati (Onsite)

Shift: 9 PM – 6 AM (Graveyard)

Start Date: ASAP

Salary: PHP 90,000 + PHP 3,600 allowance

Qualifications

• Active PHRN and USRN (Mainland)
• Either at least 2 years training experience, OR USRN with strong SME/product knowledge (RPh is a plus)
• Strong communication and facilitation skills

Job Description

• Clinical Escalations: Act as the primary resource for Clinical Nurses encountering complex medication profiles, drug interactions, or difficult disease state management scenarios.
• Quality Assurance & Auditing: Conduct regular clinical audits of patient documentation and recorded calls to ensure strict adherence to the 5 Core Elements of MTM Services and internal quality standards.
• Training & Nesting Support: Partner with the training team to support new hire onboarding (nesting phase), ensuring clinical concepts are accurately translated into practical, telephonic workflows.
• Knowledge Management: Develop, update, and maintain clinical job aids, process flows, and FAQs.
• Continuous Education: Design and facilitate ongoing clinical upskilling sessions, fostering a culture of employee-generated learning where nurses share unique case studies and best practices.
• Cross-Functional Collaboration: Work alongside US counterparts and clinical pharmacists to clarify guidelines and implement new clinical directives from the client

Perks and Benefits:

• Retirement Plan
• HMO from day 1 of employment

• Medical/Dental Reimbursement

• Up to 25 Wellness Leaves
• Annually
Wellness Leave encashment (non-taxable)

• Tuition fee reimbursement

• Employee assistance program

• Employee referral program

• Quarterly Performance-based Incentives