We are seeking a skilled IATA Operator with experience in airline ticketing to join our team.

The ideal candidate will be responsible for handling the entire ticketing process, ensuring accuracy and compliance with IATA regulations.

Key Responsibilities:

Ticket Issuance:

• Handle the issuance, reissuance, and cancellation of airline tickets using IATA-compliant systems.

Booking Management:

• Manage and process flight bookings, ensuring all information is accurate and up to date.

Customer Service:

• Provide excellent customer service by addressing client inquiries, offering travel advice, and resolving any ticket-related issues.

Compliance

Ensure all ticketing activities comply with IATA regulations and airline policies.

Payment Processing:

• Manage payment transactions related to ticketing, including refunds, exchanges, and fare adjustments.

Reporting:

• Generate and maintain reports on ticket sales, cancellations, and other key metrics for internal review.

Training & Development:

• Stay updated with the latest IATA regulations and airline policies, and participate in ongoing training as required.

Support:

• Assist with other administrative tasks and support the travel team as needed.

• IATA Certification: Must possess a valid IATA certification in ticketing or equivalent.
• Experience: Minimum 1-3 years of experience in airline ticketing or a related role.
• Technical Skills: Proficiency in using GDS (Global Distribution System) platforms such as Amadeus, Sabre, or Galileo.
• Attention to Detail: High level of accuracy in ticketing and booking management.
• Customer-Oriented: Strong interpersonal and communication skills, with a focus on delivering excellent customer service.
• Problem-Solving: Ability to handle complex ticketing scenarios and resolve issues efficiently.
• Team Player: Ability to work collaboratively in a team environment.