Job Title: IT Staff

Department: TECHNICAL MANAGEMENT DEPARTMENT

Reports To: Technical Management Department

The TMD Staff is responsible for maintaining and improving the company’s IT infrastructure, ensuring the smooth operation of computer systems, networks, and software applications. They provide technical support to employees, troubleshoot IT-related issues, and assist in implementing new technologies to enhance business operations.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide first-line technical support to employees for hardware, software, and network issues.
• Diagnose and resolve technical problems related to desktops, laptops, printers, and other IT equipment.
• Respond to IT support tickets and inquiries in a timely manner.

Network & System Maintenance:

• Assist in maintaining company networks, including wired and wireless connections.
• Monitor system performance and security, ensuring optimal uptime.
• Assist in installing, configuring, and updating operating systems and software.

Software & Hardware Management:

• Install and configure new hardware, such as computers, printers, and peripherals.
• Assist in software installation, updates, and license management.
• Maintain an inventory of IT equipment and ensure proper asset management.

Data Security & Backup:

• Implement and monitor cybersecurity measures, such as antivirus protection and firewalls.
• Ensure data backup procedures are followed and assist in data recovery when necessary.
• Maintain confidentiality and integrity of company data.

IT System Upgrades & Improvements:

• Assist in researching and recommending new technologies to improve IT efficiency.
• Support the implementation of system upgrades and software migrations.
• Collaborate with other departments to improve IT-related processes.

Documentation & Training:

• Maintain IT documentation, including system configurations and troubleshooting guides.
• Provide basic IT training to employees on software usage and security best practices.

Qualifications & Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Basic knowledge of computer hardware, software, and networking.
• Strong problem-solving and troubleshooting skills.
• Familiarity with operating systems (Windows, macOS, Linux) and office productivity software.
• Knowledge of cybersecurity principles and data protection.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt to new technologies.

Work Environment & Schedule:

• Full-time position, typically office-based.
• May require occasional on-call availability for IT emergencies.
• Some travel may be necessary for off-site IT support.