Technical Support Representative (NON VOICE & VOICE ACCOUNT)
Miranda HR
Chalcee San Juan
HR ManagerMiranda HR
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Job Description
Benefits
Employee Recognition and Rewards
Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance
Professional Development
Job Training
Description
- Provide technical support for customers via non-voice and voice channels.
- Assist in troubleshooting technical issues with products or services.
- Document customer interactions and technical problem resolutions in the system.
- Work collaboratively with team members to improve processes and increase customer satisfaction.
- Stay updated on product knowledge and potential updates or changes.
Requirements
- Educational Qualifications: High school diploma or equivalent preferred.
- Experience Level: 0–2 years of experience in a technical support role.
- Skills and Competencies: Strong communication skills and customer service orientation.
- Qualities and Traits: Problem-solving attitude and ability to multitask.
- Working Conditions: Ability to work flexible hours including evenings and weekends.
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Posted on 13 May 2026
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