The Technical Operations Officer is responsible for overseeing the daily operations of the technical team, providing hands-on leadership, guidance, and support to ensure the efficient execution of all technical tasks and projects. This supervisory role is pivotal in managing and leading Technical Specialists, ensuring adherence to company procedures, coordinating with clients and other departments, and troubleshooting any issues that arise in technical operations.

Work Schedule - Monday to Friday, 8 AM to 5 PM

Office Location - DMG Center, Domingo M. Guevara St. Brgy. Mauway Mandaluyong City

1. Supervision and Leadership:

• Provide coaching and hands-on leadership to Technical Specialists, guiding them in their duties and helping them meet project objectives.
• Ensure that all team members follow established procedures and best practices, maintaining high operational standards.
• Monitor the performance and productivity of the technical team, providing feedback and taking corrective action when necessary.

2. Project Management:

• Oversee and assist in monitoring the progress of technical projects to ensure timely delivery and quality outcomes.
• Facilitate resource allocation and task prioritization to meet project deadlines.

3. Issue Resolution and Problem-Solving:

• Analyze errors and technical issues reported by the team or clients and take appropriate actions to resolve them effectively.
• Identify recurring issues, propose solutions, and implement improvements to prevent future occurrences.

4. Client and Stakeholder Communication:

• Act as the main point of contact for technical issues and concerns from clients and other departments.
• Coordinate with clients to ensure their technical requirements are met and their concerns addressed promptly.

5. Reporting and Documentation:

• Prepare and submit detailed reports on technical operations, issues encountered, and resolutions provided.
• Maintain accurate documentation of technical procedures, changes, and projects.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: At least 3-5 years of experience in technical operations, with 1-2 years in a supervisory or leadership role.

Technical Skills:

• Strong knowledge of IT infrastructure, networking, and system administration.
• Proficiency in project management tools and techniques.
• Familiarity with troubleshooting techniques for common hardware, software, and network issues.
• Leadership Skills: Demonstrated ability to lead a team, manage projects, and make critical decisions under pressure.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with clients and other stakeholders.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.

Key Competencies:

• Leadership and team management
• Problem-solving and critical thinking
• Time management and prioritization
• Client-oriented and customer service-focused
• Adaptability to changing technical environments

Why Join Us?

• We offer Health Benefits package for our employees and qualified dependents
• Domestic/International business travel opportunities - All expenses paid by the company
• Promotes Communication and Collaboration
• Dynamic environment and opportunities for promotions

Job Type: Full-time

Pay: Php22,000.00 - Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary