Responsibilities

1. Active Directory Operations Support

• Support the administration of user accounts, groups, and organizational units in a structured enterprise environment
• Handle routine account provisioning, updates, and deactivation activities with accuracy and attention to detail

2. Group Policy and Access Support

• Assist with Group Policy implementation and validation under the guidance of senior administrators
• Help resolve common policy and access-related issues while developing troubleshooting skills

3. Monitoring and Issue Resolution

• Monitor key Active Directory health indicators and escalate issues as needed to maintain service reliability
• Contribute to incident and service request resolution using standard operational processes

4. Documentation and Process Compliance

• Maintain accurate documentation for procedures, support activities, and recurring tasks
• Follow security, change management, and service delivery standards in a global IT environment

5. Learning and Team Collaboration

• Work alongside experienced engineers and gain exposure to enterprise identity and infrastructure services
• Participate in knowledge sharing and continuous improvement initiatives that support team development

Additional Responsibilities

1. Provide support for basic Windows administration tasks related to Active Directory services
2. Assist in maintaining operational tools, reports, and team documentation
3. Contribute to monthly activity and service reporting, as required
4. Support process documentation for operations and service delivery teams

Job Requirements

What We’re Looking For

Fundamental Windows Server Knowledge

• Basic understanding of Windows Server administration and core services
• Familiarity with server roles such as Active Directory, DNS, and DHCP is an advantage

Active Directory Administration Basics

• Knowledge of user, group, and computer object management
• Understanding of organizational units, permissions, and standard administrative tasks

Group Policy and Access Support

• Basic knowledge of Group Policy concepts and policy application
• Ability to assist with common access and policy troubleshooting tasks

Basic Troubleshooting and Monitoring

• Ability to review logs, follow troubleshooting steps, and escalate when appropriate
• Awareness of standard operational and security procedures

PowerShell and Automation Exposure

• Basic exposure to PowerShell for simple administrative tasks or reporting
• Willingness to learn scripting and automation under supervision

Hybrid Identity Awareness

• Awareness of Microsoft Entra ID (Azure AD) concepts is a plus
• Interest in learning hybrid identity and synchronization processes, including:
• Azure AD and Windows Server hybrid configurations
• Managing hybrid identity through Azure AD Connect
• Understanding the differences between on-premises AD and Azure AD
• Windows Admin Center
• Centralized management of Windows Servers and AD roles

Nice to Have

• Basic familiarity with Active Directory and Windows Server backup concepts
• Exposure to virtualization technologies such as VMware or Hyper-V
• Awareness of networking fundamentals
• Knowledge of IT service management or ITIL concepts

Who You Are

• 0–2 years of experience in IT infrastructure, systems administration, service desk, or technical support preferred
• Strong interest in building a career in infrastructure, identity, or enterprise systems administration
• Eager to learn, adaptable, and motivated to grow in a fast-paced technical environment
• A team player with the ability to collaborate effectively across IT and business teams
• Customer-focused with strong problem-solving and communication skills
• Able to follow procedures, analyze basic issues, and escalate appropriately when needed
• Willing to learn new tools, technologies, and best practices as part of continuous development

Tools and Environment

• Microsoft Active Directory / Microsoft Entra ID
• Windows Server environment
• Virtualization platforms such as VMware or Hyper-V
• Standard IT support and ticketing tools