Job Title: Senior Google Workspace Administrator

Required Skills & Experience

Strong Working Knowledge Of

• Google Admin Console
• Google Drive permissions and ownership
• Google Vault
• License management
• GAM (Google Apps Manager)
• 3 years managing enterprise Google Workspace changes

At Least 2+ Years Handling

• Platform-wide configuration changes
• App deployments
• Feature governance
• Organizational Units (OUs)
• Feature-level controls
• Service enablement / disablement

Ability to Configure Workspace Services At

• Tenant level
• OU level
• Group-based level

Evidence From Tickets

• Enable/Disable Gemini
• Turn off Google Vids
• Create target audiences

Role Description

Incident Management (INCs)

Sample Ticket Patterns

• Important Google files deleted
• Google file ownership transfer
• Access issues to Google Drive
• Sheet/Doc ownership changes

Responsibilities

• Investigate and resolve Google Workspace-related incidents
• Recover deleted Google Drive and Shared Drive content
• Perform ownership transfers for:
• Google Docs
• Sheets
• Shared Drives
• Restore access to restricted files and folders
• Diagnose permission and sharing conflicts
• Support data recovery using Google Vault
• Provide incident resolution documentation
• Escalate unresolved platform issues when required

Service Request Management (RITMs)

Sample Ticket Patterns

• Google Workspace account creation
• Account provisioning
• License true-up
• Full archive and decommission requests

Responsibilities

• Provision and deprovision user accounts
• Assign and manage Google Workspace licenses
• Execute user offboarding and archiving processes
• Perform data retention and account archival
• Maintain group membership and access entitlements
• Support license audits and usage reviews
• Validate requests against internal policies
• Meet defined request fulfillment SLAs

Change Management (CHGs)

Sample Ticket Patterns

• Install migration applications
• Enable/disable Gemini
• Enable/disable Google Vids
• Configure target audiences
• Application feature changes

Responsibilities

• Execute approved platform changes under formal change management
• Enable, disable, and configure Google Workspace features
• Install and validate third-party applications
• Implement feature rollouts based on approved schedules
• Perform pre-change testing
• Conduct post-change validation
• Document completed changes
• Support rollback activities when required

Additional Responsibilities

• Provide support for ancillary messaging products including mobile management, faxing solution, and distribution list tools
• Perform other related duties as assigned
• Provide support for release deployments in a 24x7 operations environment as required
• Produce technical and operational documentation

Work Arrangement

• Onsite schedule of 2–3 days per week at the Mall of Asia Business Complex
• Graveyard shift aligned with Eastern Standard Time (EST)