We achieves client satisfaction through excellent customer service. We are looking for individuals who can provide technical support to our end users while maintaining positive user experience and feedback.

Responsibilities

• Providing On-Site & Off-Site Technical Support (phone, web-based tools, e-mail)
• Advising customers regarding the product's proper use and addressing specific user issues.
• Providing solutions which include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.
• Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gathering customer information and determining the issue by evaluating and analyzing the symptoms.
• Following standard processes and procedures.
• Identifying and escalating priority issues per Client specifications.
• Redirecting issues to appropriate resource.
• Organizing ideas and communicating oral messages appropriate to listeners and situations.
• Conducting follow ups and scheduling callbacks to customers when necessary.

• Bachelor’s degree or higher: Information Technology, Computer Science, or any technical course.
• Knowledge and experience in using SQL is required.
• Excellent Customer Service and Interpersonal skills.
• Application of effective customer-handling techniques.
• Good oral and written communication skills.
• Knowledge of relevant software computer applications and equipment.
• Knowledge of customer service principles and practices.
• Effective listening skills.
• Multi-tasking capabilities.
• Strong technical and analytical skills.
• Work experience as POS Support is a plus.

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Opportunities for promotion
• Pay raise
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary