The Store Operations Specialist is responsible for preparing and serving specialty products or beverages in accordance with company standards. This role ensures excellent customer service by creating a welcoming environment and delivering a positive customer experience. The specialist supports daily store operations, maintains quality standards, and contributes to business growth through efficient service and customer engagement.

Duties and Responsibilities

1. Customer Service

• Greet customers with a friendly and welcoming attitude.
• Take customer orders accurately and efficiently.
• Provide product recommendations based on customer preferences.
• Ensure prompt and accurate service to meet customer expectations.

2. Customer Engagement

• Interact with customers in a friendly and knowledgeable manner.
• Educate customers about the variety of products and beverages offered.
• Create a positive and engaging in-store experience.

3. Store Operations

• Prepare and serve beverages and specialty products according to company standards.
• Maintain cleanliness and organization of the store and equipment.
• Handle cash transactions and process orders accurately.
• Support team members to ensure smooth daily operations.

4. Quality and Performance

• Maintain high-quality standards in product preparation and service.
• Pay attention to detail in all tasks.
• Contribute to achieving customer satisfaction and repeat business.
• Help drive store performance and revenue through excellent service.

Job Qualifications

• Must be a college undergraduate or graduate.
• Previous experience as a barista or in a similar customer service role is preferred.
• Basic knowledge of coffee brewing techniques, equipment, and beverage varieties.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic math skills for cash handling and order processing.
• Strong attention to detail and commitment to quality standards.
• Flexible schedule, including availability on weekends and holidays.
• Self-motivated and capable of contributing to team performance and business growth.