Location: Central Bloc, Cebu City

Salary: Up to 68K (open for negotiation)

Work Arrangement: Onsite, daily

Shift Schedule: Shifting, rest days vary

We are looking for a Sr. Group Lead to oversee operations management in support functions for an Airlines and Travel account. The role involves ensuring smooth operational processes, guiding a team, and driving performance in a dynamic, fast-paced environment.

• Lead a team in managing day-to-day operations.
• Ensure compliance with operational standards and procedures.
• Collaborate with support functions to enhance performance.
• Handle team management, including training, mentoring, and providing feedback.
• Monitor key performance metrics to achieve company objectives.

• At least 2 years of college undergraduate, vocational diploma (2 years), associate’s degree (2 years), or college graduate.
• 4-6 years of relevant operations leadership experience, preferably in a BPO setting.
• Excellent communication skills.
• Experience in managing teams and working in dynamic environments.
• No job hoppers or freshers.