As a Sales and Customer Service Representative you will play a pivotal role in ensuring a seamless and delightful experience for our valued clients. You will be the primary point of contact for inbound inquiries, managing the end-to-end customer journey from onboarding to post-sales support. You'll provide exceptional service to our B2B and retail customers via multiple channels (phone, email, chat, SMS, and Viber), ensuring timely resolution of inquiries, orders, and concerns.

• Responding to incoming inquiries via phone, email, and live chat promptly and professionally.
• Assisting customers with product selection, order processing, and quotation creation.
• Coordinating delivery schedules and ensuring timely fulfillment of orders.
• Providing after-sales support, addressing any issues or concerns promptly and effectively.
• Proactively identifying opportunities to enhance customer satisfaction and loyalty.
• Collaborating closely with sales and operations teams to optimize processes and exceed customer expectations.

• Previous experience in a customer service or sales support role, preferably in the food industry.
• Excellent communication skills, both verbal and written, with a friendly and customer-centric demeanor.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
• A passion for delivering exceptional customer experiences and building lasting relationships.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Knowledge of the hospitality industry and/or experience working with cafe, restaurant, or hotel is a plus.