Job Description:

1. Communication & Correspondence Management

• Monitor and respond to high volumes of emails and Viber messages from store personnel and stakeholders.
• Serve as the liaison between stores and mall administration regarding store openings, existing operations, and administrative concerns.
• Attend to store calls and urgent inquiries promptly to minimize operational downtime.

2. Procurement & Financial Administration

• Requesting, encoding, and processing Request Forms (RF) and Billing Requests (BR).
• Following up on payment requests for RF forms to ensure vendor and service provider satisfaction.
• Coordinating with the Purchasing Department for retail store requirements and supply requests.

3. Maintenance & Facilities Coordination

• Monitoring store requests for repairs and supplies; following up on quotations for necessary works.
• Requesting and securing work permits for stores with lined-up repair schedules and coordinating with mall management for after-hours or opening-time access.
• Coordinating with external contractors to ensure repair tasks are completed as requested.

4. Reporting & Documentation

• Compiling and sending retail operations weekly task reports to RSV for executive review
• Ensuring all weekend schedules are fully coordinated with store personnel to prevent operational gaps.
• Maintaining organized digital files in OneDrive to ensure compliance and easy retrieval of store records.

5. Key Performance Indicators (KPIs)

• Responsiveness: Timely replies to Viber and email communications.
• Operational Continuity: Success rate of securing work permits and finishing repairs on schedule.
• Accuracy: Precision in encoding RF/BR forms and financial requests.
• Organization: Up-to-date maintenance of the OneDrive filing system.

Requirements:

Education: Business Administration / Management, Real Estate Management, Office Administration, or related field.

Experience: While this can be an entry-level professional role, 1 to 3 years of experience is highly beneficial.

Job Type: Full-time