The Sales Associate is responsible for providing exceptional customer service, driving sales, and ensuring a pleasant shopping experience for customers. This role involves assisting customers in selecting and purchasing power tools, hand tools, electrical tools, plumbing supplies, and other related products.

Key Responsibilities:

• Customer Service:
• Greet customers warmly and provide assistance as needed.
• Answer customer inquiries about products, availability, and pricing.
• Provide product demonstrations and recommendations based on customer needs.
• Sales:
• Meet or exceed sales targets and KPIs set by the Store Manager.
• Upsell and cross-sell products to enhance the customer’s shopping experience.
• Process sales transactions accurately and efficiently using the POS system.
• Product Knowledge:
• Maintain thorough knowledge of all products, including features, benefits, and usage.
• Stay updated on new product releases and industry trends.
• Provide accurate information to customers about product warranties and return policies.
• Inventory Management:
• Assist in receiving, stocking, and organizing merchandise.
• Conduct regular inventory checks and report discrepancies to the Store Manager.
• Ensure that shelves are well-stocked and products are displayed neatly and attractively.
• Store Maintenance:
• Keep the store clean, organized, and safe for customers and staff.
• Assist in setting up promotional displays and signage.
• Report any maintenance or safety issues to the Store Manager promptly.
• Team Collaboration:
• Work closely with other team members to achieve store goals.
• Participate in team meetings and training sessions.
• Support new team members through training and mentorship.

• At least 2 years in college or equivalent.
• Previous retail or sales experience preferred.
• Strong communication and interpersonal skills.
• Basic knowledge of power tools, hand tools, electrical tools, and plumbing supplies.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using POS systems and basic computer applications.
• Physical ability to stand for extended periods and lift heavy items.