• Front Desk Management: Greet visitors warmly and professionally, ensuring they feel welcome and attended to. Manage the sign-in process and direct visitors to the appropriate person or department.
• Telephone Handling: Answer, screen, and forward incoming phone calls. Provide information to callers or take and relay messages as needed.
• Administrative Support: Assist with various administrative tasks, including scheduling appointments, maintaining office supplies, and managing correspondence (emails, letters, packages).
• Calendar Management: Schedule and confirm appointments for clients, staff, or executives, ensuring efficient use of time and resources.
• Mail and Deliveries: Receive, sort, and distribute mail and packages. Manage outgoing mail and ensure timely delivery of correspondence.
• Data Entry: Enter and update information in databases or spreadsheets as required, ensuring accuracy and confidentiality.
• Customer Service: Provide information and assistance to clients, visitors, and employees, addressing inquiries or directing them to the appropriate person.
• Office Organization: Maintain a clean and organized reception area, including the front desk, waiting area, and conference rooms.
• Compliance: Follow all company policies and procedures, including those related to safety, confidentiality, and security.

• Education: High school diploma or equivalent is required. Additional training in office administration or customer service is a plus.
• Experience: Previous experience as a receptionist, front desk representative, or in a customer service role is preferred.
• Technical Skills: Proficiency in using office equipment, such as multi-line phone systems, printers, and copiers. Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Communication Skills: Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Customer Service: Strong customer service orientation with the ability to handle inquiries and issues with patience and professionalism.
• Organizational Skills: Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
• Attention to Detail: High level of accuracy in performing tasks, particularly when handling data entry and scheduling.
• Team Player: Ability to work collaboratively with other team members and departments.
• Problem-Solving: Ability to address and resolve issues proactively and efficiently.

Additional Requirements:

• Professional Appearance: Maintain a professional appearance and demeanor at all times, as the role represents the company to clients and visitors.
• Flexibility: Ability to adapt to changes in schedules or office procedures as needed.
• Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality.
• Background Check: Passing a background check may be required by the employer.