Quality Analyst
RC Low Human Resource Consultancy OPC
Marie Cara
HR OfficerRC Low Human Resource Consultancy OPC
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Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Retirement Plan
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
We are looking for a Quality Analyst (QA) to join our growing BPO team in Pasig City. This role is responsible for ensuring consistent service quality across customer interactions and supporting continuous improvement of agent performance.
What You’ll Do
- Monitor and evaluate calls, chats, and emails
- Score agent performance using QA scorecards
- Provide feedback and coaching support
- Identify errors, trends, and process gaps
- Ensure compliance with quality standards
- Support Operations in improving customer experience
- Prepare basic QA reports
Qualifications
- At least 1 year experience as QA in a BPO setting
- Open to undergraduate candidates
- Experience in voice accounts preferred
- Strong attention to detail
- Good communication skills
- Willing to work onsite in Pasig City
- Willing to work night shift
Why Apply
- Competitive compensation package (Basic salary + 6k allowance + 10% ND)
- Stable BPO environment
- Career growth opportunities in QA & Operations
- Work with high-performing teams
Location: Pasig City (Onsite)
Schedule: Night Shift
Industry: BPO / Customer Experience
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Posted on 30 Apr 2026
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