Quality Analyst Bilingual ( Japanese and Korean )
Bravissimo Resourcing Inc.
Brisolutions Von
HR Manager Bravissimo Resourcing Inc.
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Job Description
Benefits
Allowances
Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave, Vacation Leave
Key Responsibilities
- Interaction Monitoring: Listen to/read calls, chats, emails in both languages for quality and compliance.
- Performance Analysis: Score interactions against quality rubrics, providing detailed feedback.
- Reporting: Document findings, track metrics, and report on quality performance to leadership.
- Coaching: Facilitate calibration sessions and provide actionable insights to agents for improvement.
- Process Improvement: Identify trends, suggest solutions, and lead/participate in projects to fix issues and enhance workflows.
- Linguistic Quality : Ensure cultural appropriateness, clarity, and correct usage of both languages in communications.
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Posted on 09 Dec 2025
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