As a Technology Delivery Manager, you will serve as an integral part of a global team in ensuring that we are able to deliver technical solutions in a quality and efficient manner to clients in the US.

The Role

• Board Management
• Serve as the administrator of the sprint board.
• Track team progress and follow up completion of tasks as needed. Assist team in identifying and addressing bottlenecks or roadblocks that can impede their progress.
• Review board prior to end of day to ensure there is enough actionable work for the Global Delivery Center (GDC) team members working on the morning shift. Work with TCs and role leads to push or free up work as needed.
• Champion adherence to board standards and processes
• Governance and Operations
• Track sprint metrics and generate insights on what’s working well or what can be improved.
• Assist in data gathering and report creation
• Collaborate with other Technical Delivery Managers to share knowledge and best practices and to improve the process.
• Project Management
• Serve as the project manager on identified projects (e.g. ESS upgrades, tech adoption) as needed.
• Plan and manage release consumption of ongoing clients.

• A minimum of 5 years experience in project management.
• Experience in Agile project management is preferred but not required.
• Experience on projects involving the application of technology to solve human resource needs such as: benefits administration, HR self-service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll preferred.
• Ability to work on “virtual” teams with members from different geographic areas
• Demonstrable time management and project organizational skills.
• Strong communication skills required, both verbal and written, including ability to create and maintain documentation
• Strong analytical and problem solving skills