Responsibilities:

• Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa 
• May require interpretation service during conferences or meetings with counterparts, clients, and vendors. 
• Initiate and implement Quality Assurance and process improvement activities 
• Assist in Capability Development of bilinguals by conducting coaching or language training activities 
• Research, compile and learn business, tools and technical terminologies 
• Use and contribute in strengthening translation tools to increase productivity 
• Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.) or project management/support tasks 
• Work with teams and diverse range of people 
• Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English) 
• Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.) 
• Other language-related tasks as may be defined and assigned from time to time 

Requirements:

• Bachelor's Degree in Information Technology, Computer Science, or other relevant fields. (Undergraduates with language proficiency are welcome to apply) 
• Able to effectively communicate, verbally and in writing, in both English and Italian language  
• Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience 
• Familiarity with MS Word, MS Excel, and MS PowerPoint 
• Experience in analysis, troubleshooting, problem solving and project management 
• Must be willing to work on holidays, weekends, shifting schedules and extended working hours