Description

The incumbent will actively demonstrate alignment with AGL’s core values:

• Bring on tomorrow – proactive and forward-thinking
• Can do. Will do – solution-oriented and accountable
• Be safe. Be supportive – prioritizing safety and teamwork

Key Purpose of the Role:

Reporting to the Manager, Engineering within the C&I Major Projects team, the Asset Support Engineer:

• Assists the Senior Asset Engineer with real-time performance monitoring and initial fault finding of Hybrid Energy Systems (solar PV, BESS, HV distribution) across AGL’s portfolio.
• Ensures energy production, asset reliability, and energy security by identifying underperformance and emerging faults via SCADA, analytics, and monitoring systems.
• Coordinates safe triage, escalation, and communication with technicians, engineers, and external stakeholders.

Key Responsibilities

• Operational Management
• Monitor system performance outside normal working hours:
• Weekdays: 4pm–10pm AEST
• Weekends: 7:30am–4pm AEST
• Detect, validate, prioritize, and classify faults or events using SCADA and monitoring tools.
• Apply initial fault containment measures and standard fault responses during degraded performance.
• Execute first-line remote resets and configuration checks.
• Initiate critical site attendance for fault investigation and rectification.
• Assess production loss, impact on customer operations, and escalate as required.

• Create and manage work orders in Procore and NetSuite.
• Coordinate with site teams and maintenance technicians.
• Maintain incident timelines, operator logs, and ongoing documentation.

Qualifications & Experience

Mandatory:

• Bachelor’s degree
• At least 3 years relevant experience (utilities experience preferred – biogas, water/waste plants)
• Control center experience and/or triage experience
• Experience in fault monitoring of hybrid energy systems

Willingness to work:

• Weekdays: 4pm–1am AEST
• Weekends: 7:30am–4pm AEST
• Well-developed organizational skills, detail-oriented, and ability to coordinate with project teams
• Strong interpersonal, written, and verbal communication skills

Preferred / Advantageous:

• Experience in utility-scale solar PV or renewable asset monitoring
• Ability to interpret SCADA trends, event logs, one-line diagrams, and fault signatures
• Knowledge of SEL protection infrastructure
• Experience with CMMS platforms: Procore, NetSuite

Budget Accountability & Decision-Making

Support the business in achieving EBIT targets through efficient design practices, minimizing site reworks, and providing detailed specifications for installation materials and scope.

Key Stakeholders & Relationships

• Snr Manager, Major Projects (one-up manager)
• Manager, Engineering (direct manager)
• Senior Project Engineers / Managers (peers)
• HSE Team (internal)
• Client and client operations groups