• Join Collo, a leader in the dynamic field of Information & Communication Technology.
• Explore cutting-edge technologies and provide innovative solutions to diverse clientele.
• Collaborate with a team to drive project success, adapt to evolving tech landscapes, and exceed industry standards.
• Exercise critical thinking and problem-solving to support Collo's commitment to excellence.

Customer Support

• Assists both onboarding and aftersales initiatives for all customers of ColloAssists in oversee Collo Tenant App Launch and First Billing Cycle using Collo PM Suite with the client
• Ensuring the client should be using Collo's 100% in the Operations
• Prioritize Client Retention
• Lead the team in answering and managing client's concerns and queries regarding Collo

Admin Works

• Coordinate with the Legal & Compliance Team in creating legal documents between Collo and its clients for Notarization
• Always check if the Aftersales Associate update trackers and reports

Coordinate and follow up with the Finance in billing the client

• Encountered bugs
• For deletion of details
• For edits and customization

Overall coordination with the Tech team to relay client's concerns or feedback while using Collo

Training Program Development:

• Assist in timely update the Onboarding Manual Deck as training materials as Collo always updates its system from time to time.

Gather info and send out preparation guidelines to team before formal training

• CSV details - Make sure that clients fill this out
• Access Management - thorough review of each user to find out what features are to be assigned to them (How many are using, which departments, what's their process etc.)

• Make sure that all Collo Admin Users learns how to use ColloConduct training sessions, both remotely and on-site, to educate clients on software functionalities, best practices, and efficient usage.

Data Migration Management: Guide Operations Team

• Collaborate with clients to understand their business operations from leasing, move-in and move-out and billing process.
• Conduct simulation in front of the client how the migration process starts and ends
• Execute data migrations, ensuring accurate and timely transfer of data from legacy systems to our property management software.
• Schedule data upload by coordinating with the Tech team to know the target completion of migrationGuide them throughout the process until 100% uploaded & updated
• Gather customer feedback and report to Collo Tech TeamMonitor and guide admin in processFollow-through and make sure that Collo is 100% used in 1-2months

Quality Assurance and Data Accuracy

• Coordinated with our QA to ensure that data is well migrated and ensures the data is correct and accurate and identify areas for improvement in training programs

Collaboration and Documentation

• Create and maintain documentation related to training programs, data migration processes, and best practices for internal and external use.
• Create and update regularly all concerns raised by client and report to tech per item to address each concernsWork closely with the product development team to stay informed about software updates and new features, incorporating them into training materials.

Client Support and User Feedback Collection

• Gather feedback from clients regarding training effectiveness and data migration experiences, and use insights to enhance processes.Provide ongoing support to clients during the training and data migration processes, addressing inquiries, resolving issues, and ensuring a positive client experience.

Billings & Collections

• Ensures that clients are billed monthly subscription by coordinating with OneEngine Finance in preparing and sending out Service Invoices
• Monitor and support collection activities if needed by OneEngine Finance Department

• At least High school/ Senior high school Diploma
• Fresh graduates are welcome to apply