• Engage with customers through various online platforms, providing timely and accurate assistance.
• Resolve customer inquiries and complaints, ensuring a high level of satisfaction.
• Maintain in-depth product knowledge to offer tailored solutions.
• Collaborate with team members to improve customer service processes.
• Document customer interactions and feedback for ongoing improvements.

Join Peak Outsourcing, a leader in the BPO & Call Center industry, where customer engagement is key.

• Educational Qualifications: High/Senior High School degree or equivalent required.
• Experience Level: Less than 1 year of experience in customer service or related field is preferred.
• Skills and Competencies:Fluency in English Language both written and spoken.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices, preferably Salesforce.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent problem-solving skills.
• Proficient in Microsoft Office, email, and other communication technologies.
• Responsibilities and Duties:Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Assist with placement of orders, refunds, or exchanges.
• Working Conditions: This position is onsite. Must be capable of working in a onsite environment with minimal supervision.
• Qualities and Traits:Strong work ethic and reliability.
• Inherent empathy and the ability to understand customer needs.
• Adaptability and strong problem-solving skills.
• Excellent teamwork and collaboration skills.
• Ability to stay calm when customers are stressed or upset.