Job Description: Mid-Level IT Support (Night Shift)

We are seeking a talented and experienced Mid-Level IT Support Engineer to join our night shift team and provide exceptional technical support to our global customers.

Responsibilities

• Provide remote and on-site technical support to end-users, addressing hardware, software, and network issues.
• Diagnose and troubleshoot complex technical problems, escalating to higher-level support when necessary.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Manage and maintain IT assets, including inventory, procurement, and disposal.
• Assist in the implementation and maintenance of IT security measures.
• Document and track support requests and resolutions in a ticketing system.
• Work closely with other IT teams to ensure smooth operations and continuous improvement.

Requirements

• At least 5 years of experience in IT support or a related field within a BPO environment.
• Strong understanding of computer hardware and software.
• Proficiency in troubleshooting and problem-solving techniques.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to work on a night shift schedule.  
• Fully work on site from Monday to Friday in Ortigas, Pasig.

Preferred Qualifications

• Experience with remote support tools and technologies.
• Familiarity with ITIL best practices.
• Certification in IT support or a related field.
• Knowledge of BPO industry standards and practices.

If you are a dedicated and experienced IT support professional looking for a challenging and rewarding night shift position in a dynamic BPO company, we encourage you to apply. Please submit your resume and cover letter.