Please include your Cover Letter when applying.

Responsibilities:

• Handle technical issues escalated from L1 support (OP team), analyze and provide effective solutions.
• Perform system maintenance, monitoring, and troubleshooting using Google Cloud Platform (GCP) services.
• Utilize MySQL syntax for database queries, maintenance, and performance optimization.
• Collaborate with internal technical teams to provide in-depth technical support for application and system issues.
• Write and maintain technical documentation to assist in optimizing problem-solving processes.
• Use Node.js development tools as needed and resolve related issues.
• Proactively monitor and maintain IT systems to ensure smooth operation, performing preventive maintenance to minimize risks of failure.
• Assist in deploying service versions and provide logs related to the operational status of services.
• Three-shift system, requires rotating shifts.

• At least 1 year of L2 IT support experience.
• Familiarity with Google Cloud Platform (GCP) operations and management, including services like Compute Engine, Cloud Storage, Docker, etc.
• Proficiency in MySQL syntax, with the ability to perform database queries, performance tuning, and data migration.
• Proficient in JavaScript, capable of writing and debugging code to resolve technical issues.
• Skilled in using regular expressions and able to write them for specific scenarios.
• Strong problem analysis and troubleshooting skills, able to handle urgent issues effectively under pressure.
• Excellent communication skills, with the ability to communicate clearly with both technical and non-technical personnel at various levels.
• A team player with the ability to work independently and solve problems.
• Willing to assign in Makati City.

Preferred

• Knowledge and practical experience in networking.
• Experience with other database systems (e.g., Redis, MongoDB, BigQuery, BigTable).
• Proficiency in other programming languages (e.g., Python, C++) is a plus.