business domain processes L2 Application SupportIncident ManagementProblem and Change Management
Description
Analyzes, investigates, troubleshoots, configures applications used by end customers utilizing knowledge and experience in specific technology platforms and business domain’s processes within a specific period following agreed service level agreement timelines.
Follows the Standard Operation Procedures (SOP) in order to support system application of end customers within the defined Service Level Agreements (SLA).
Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
Requirements
Education
Bachelor’s or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.
Experience
Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
Experience in business domain processes is preferred but not required
Skills
Strong Analytical and Problem solving skills
Fast learner in terms of understanding and analysing business processes
Strong familiarity and working knowledge on Incident, Problem, and Change Management
Highly Proficient in specific technology platforms and tools required by the business
Experienced with any ticketing system
Customer oriented and Good communication
Language : Fluent in English (Written and Oral)
Desirable Traits
Professional, Honest and with Integrity
Resourceful and self-motivated
Team oriented person
Persevering and patient
Strong attention to detail
Sense of urgency and commitment
Passionate and Fast learner
Logical Person
Knows how to work smart
Can work well under pressure and minimal supervision
Caring Person and desire to mentor other colleagues
Work hours and working conditions
To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
Some days may be heavy while others may be light. Extended working hours may be required if the need arises
May require travel to other sites
Jo-An Kristine Teodoro
Talentium Inc.HR Operations Manager
Active today
Working Location
Alabang, Alabang, Alabang, Muntinlupa, Metro Manila, Philippines