The Calculation Application Support Engineer will report to the Rx IT Calculation Support Manager based in Lat Krabang, operating under his leadership for the day-to-day operational activities. The team is split between Bangkok and Manila in the Philippines.

Management team of the project is located in France and the support engineer will often be in contact with them.

Software enhancements are not under the Thailand team responsibilities, but into another ESSILOR’s department based in India.

Roles & Responsibilities:

Technical & Functional Support for Calculation Systems (software) (Level 3 ITIL)

• Clients assistance and support on Calculation Systems
• Define solutions to resolve user problems and improve global efficiency.
• Use current ITIL process within ESSILOR IT Department to manage support activities.
• Continuous improvement to maintain performance and high availability of calculation solutions.

Implementation / Deployment

• Performing pre-production setup and successful integration as well as Non Regression Testing prior to implementing in production.
• Providing client assistance and support for upgrade or new implementations calculation software.
• Deploying new customer environments with implementation of Calculation System as well as providing Calculation support for all customers worldwide.
• Conducting User Training for new Services / Evolution in Asia as requested by customers.
• Improve daily operations of support activities by developing appropriate tools or scripts.

Projects

• Projects participation in the development of New Digital Services as required.
• Evaluate system specifications to improve calculation software maintenance.
• Direct contact with Digital Services team in France (support and development team) / India or Philippines

• Bachelor’s or master's degree in computer engineering, Information Systems, Computer Science, or related field
• At least 5 years' experience in IS support and maintenance, Business Analysis maintenance, System analysis, or related fields.
• Ability to analyze and synthesize situations
• Ability to understand the business constraints
• Good communication skills, both written and verbal in English
• Maintains strong attention to detail in high-pressure situations
• Available for emergencies on-call support rotations with other team members
• Capacity of problem analysis, Capable of learning by himself/herself and self-motivated
• Good interpersonal skills, intercultural
• Intermediate Technical skill on IIS, XML, MS SQL DB,
• Amazon (Cloud Computing -AWS) (would be advantaged)
• Requires excellent computer skills and ability to use available technical tools
• Knowledge in network configuration would be a plus
• Communication Effectively
• Learning on the fly
• Customer oriented and good teamwork

The first applications are using the following languages, tools and package:

• Web and Client / Server architecture
• TSQL Stored procedures / queries
• AWS console

Infrastructure includes:

• Windows Server 2008 and later on virtual machines
• SQL/Server 2014 and +, DBMS, SSIS and SSAS
• MSMQ
• IIS 6
• FTP
• Lab machine connections
• Amazon environment