Technology Analyst Team Leader
J-K Network Services
Noel J-K Networks
RecruiterJ-K Network Services
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Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave, Vacation Leave
Position- Technology Analyst Team Leader
Industry: BPO
Location: Alabang, Muntinlupa City
Schedule: Shifting
Work Setup: On-site
Salary: Php 65,000 – 75,000
Company Profile
Lead IT service delivery operations, ensuring high availability, timely resolution of incidents, and effective team performance in a fast-paced BPO environment.
Responsibilities
- Oversee L2 service delivery; manage escalations and incident resolution.
- Drive incident, problem, and change management processes to reduce disruptions.
- Maintain system availability, support service transitions, and implement improvements.
- Manage vendor relationships, enforce IT policies, and ensure compliance/security.
- Coach and mentor team members; communicate effectively with stakeholders.
Qualifications
- Bachelor’s in IT, Computer Science, Engineering, or related field.
- 5–8 years in IT infrastructure and service delivery.
- Proven leadership experience (team lead, shift lead, or module lead).
- Strong technical expertise: LAN/WAN, VOICE, servers, systems, cloud.
- Hands-on Cisco skills (CCNA/CCNP preferred).
- Experienced in ITIL processes (incident, problem, change management).
- Excellent troubleshooting, communication, and customer service skills.
Recruitment Process (Online)
- HR Interview
- Hiring Manager Interview
- Job Offer
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Posted on 18 May 2026
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