Responsibilities

 Install, configure, and maintain computer hardware, software, networks, printers, telephone

systems, and security cameras.

 Monitor and maintain computer systems, networks, and related IT infrastructure.

 Respond promptly to IT service requests and technical issues.

 Provide technical support to head office employees and project sites, either in person, over the

phone, or through remote support tools.

 Troubleshoot and resolve basic server-related issues.

 Manage user accounts, email accounts, and access permissions.

 Repair, replace, and upgrade IT equipment as necessary.

 Prepare and process requests for computers, printers, components, peripherals, and other ITrelated equipment required by the company.

 Coordinate with suppliers and service providers regarding warranty claims, repairs, and

maintenance of IT assets.

 Conduct user training and provide guidance on newly installed software and systems.

 Perform physical troubleshooting and maintenance of IT and communication infrastructure,

including telephone lines, cabling, wall sockets, floor cabling, patch panels, and handsets.

 Maintain and update the company's IT asset inventory.

 Travel to project sites as required to provide technical support and perform IT-related tasks.

 Ensure proper documentation of IT issues, resolutions, equipment inventory, and maintenance

activities.

 Perform additional duties as assigned by superiors.

Qualifications

 Bachelor's degree in Information Technology or related field.

 One (1) year of relevant work experience is preferred.

 Knowledgeable in computer hardware, software installation, maintenance, and basic network

troubleshooting.

 Proficient in Microsoft Office applications, particularly Word and Excel.

 Basic understanding of network administration, web hosting services, and IT infrastructure.

 Strong analytical and problem-solving skills with keen attention to detail.

 Excellent written and verbal communication skills.

 Ability to work effectively and collaboratively with cross-functional teams.

 Good documentation and record-keeping skills.

 Possession of a valid driver's license is an advantage but not required.

 Familiarity with Microsoft 365 administration.

 Basic knowledge of CCTV systems, telephone systems, and structured cabling.

 Experience with remote support tools and ticketing systems.

 Willingness to travel to project sites as required.

 Ability to work under pressure and manage multiple tasks simultaneously.