Description

• Act as the first point of contact for all IT service-related queries and issues.
• Provide technical support for hardware and software problems through phone, email, or in-person.
• Diagnose and troubleshoot issues effectively, ensuring minimal downtime for end users.
• Document and track issues using the IT service management system.
• Collaborate with other IT team members to escalate complex issues and improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
• Experience Level: 3-5 years of relevant experience in an IT support role.
• Skills and Competencies: Strong problem-solving skills and attention to detail.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work under pressure and manage multiple tasks effectively.
• Working Conditions: May require occasionally working outside of regular hours to resolve urgent issues.