We are looking for a Technical Service Officer to join our dynamic team onsite. In this role, you will provide essential technical support to our internal office staff, ensuring the smooth operation of the company’s systems, hardware, and software. Your expertise will be key in troubleshooting technical issues, maintaining equipment, and offering solutions to enhance productivity.

While the position is primarily focused on supporting the office team, there may be occasional opportunities to assist clients directly. This role requires a mix of technical skills, customer service orientation, and the ability to communicate complex issues in a clear and simple manner.

• Provide onsite technical support to internal office staff, ensuring the smooth operation of hardware, software, and systems.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, networking, and other office equipment.
• Assist with the installation, configuration, and setup of company systems and devices.
• Perform regular maintenance and checks on office equipment to ensure they are working properly.
• Provide training and guidance to staff on best practices for using office technology and troubleshooting common issues.
• Work closely with other departments to identify and resolve technical problems affecting internal operations.
• Maintain clear and organized records of support requests, resolutions, and customer feedback.
• Occasionally provide technical support to external clients as needed, following company protocols.
• Stay current with the latest technologies and trends in the industry to provide the best possible support.

Qualifications

• At least a Bachelor's degree in Information Technology, Electronics Engineering, Computer Science, or a related technical field.
• Fresh graduates are welcome to apply! We are looking for enthusiastic individuals eager to grow and develop their technical skills.
• Hands-on experience with troubleshooting hardware and software, including desktops, laptops, printers, and networking equipment.
• Proficiency with Microsoft Office Suite and familiarity with basic networking concepts.
• Ability to diagnose and resolve system issues effectively.
• Strong communication skills, both written and verbal
• Excellent problem-solving abilities with keen attention to detail.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong customer service skills and the ability to explain technical concepts to non-technical individuals.
• Experience or knowledge of Canon or Epson products and troubleshooting techniques.
• Certifications in IT support or technical service are a plus.