IT Technical Support
Job Description
Description
- Act as the first point of contact for customer technical issues, providing timely and accurate resolution for Dermcare Inc. products.
- Gather customer information, diagnose concerns, and ensure proper troubleshooting processes.
- Educate and guide customers through available support resources.
- Document customer interactions and escalate complex issues to relevant departments.
- Maintain proficiency in Dermcare Inc.'s offerings and stay informed on industry trends.
Requirements
- Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience Level: Entry-level position, less than 1 year of experience required.
- Skills and Competencies: Proficiency in computer systems and software, strong problem-solving skills, excellent communication and customer service skills.
- Responsibilities and Duties: Provide technical assistance and support for incoming queries, troubleshoot problems, and guide users through issue resolution.
- Working Conditions: Office environment, may require shift work to cover various time zones.
- Qualities and Traits: Patient, detail-oriented, able to work independently and as part of a team, adapts quickly to new technologies.
Ethil Sarical
HR AssistantDermcare Inc.
Active this month
Working Location
371, 371 Dr. Sixto Antonio Ave.. 371 Dr. Sixto Antonio Ave., Pasig, Metro Manila, Philippines
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Posted on 23 September 2024
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