IT Helpdesk Engineer - 6 months experience Hybrid
Job Description
Description
- Monitor Tickets under dashboard
- Do initial checking on Tickets/ basic troubleshooting
- Assess and Assign Tickets to Proper Support Group
- Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets
- Send Open ticket reports on MS Teams Group Chat
- Read Emails
- Monitor Viber for Escalations
- Assist user concern messages/call on MS Teams and Viber
- Monitor Timely Deactivation of SAP Acc for Resigned Employees (request for manual deactivation if not yet deactivated)
- Create GRC Requests if there are any
- Cascade Advisory from Regional or Local IT
- Create PR/PO if there are any request (Ariba System)
- Process Invoice if there are any invoices from vendor (Ariba System)
Requirement
- Must have at least 6 months of experience as Service Desk/Helpdesk
April Joy Tolin100% response rate
Recruitment AssociateStrategic Networks, Inc.
Active today
Working Location
Zuellig Distributors Incorporated. 1, Mañalac Avenue, 1634, Taguig, Metro Manila, Philippines
Benefits
Government Mandated Benefits
13th Month Pay
Posted on 22 November 2024
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