• Provide exceptional customer service for client accounts in a fast-paced BPO & Call Center environment.
• Handle inquiries, complaints, and support issues with a courteous and problem-solving approach, while maintaining documentation per company guidelines.
• Communicate effectively with customers through various channels such as phone, email, and chat.
• Collaborate with our dynamic team at Staffing co. to uphold service standards and meet objectives in a results-driven culture.

Educational Qualifications:

- Bachelor's degree in any field

Experience Level:

- No previous experience required

Skills and Competencies:

- Proficiency in English language

- Demonstrated customer service skills

- Strong problem-solving abilities

- Familiarity with technical systems

- Financial literacy

Responsibilities and Duties:

- Address customer inquiries and concerns with efficiency

- Provide accurate information and support to clients

- Resolve complaints and ensure customer satisfaction

- Collaborate with team members to meet service goals

- Document customer interactions and transactions

Working Conditions:

- Office setting with standard working hours

- May require shift work or flexibility for weekend/evening schedules

Qualities and Traits:

- Exhibits a strong work ethic and reliability

- Ability to work well in a team environment

- Excellent communication and interpersonal skills

- Patience and empathy towards customers

- Adaptable and willing to learn new systems