Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Essential Functions/Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes

• Generate patient letters / reports

• Obtain and attach patient clinical documents to a patient’s chart

• Report cases to the Department of Health (DOH) via Facsimile and online portal

• Send patient requested medical reports via email

• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit

• Adhere to all HIPAA guidelines and policies

• Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level

• Candidates must have at least Six (6) months of experience in any International voice account

• Excellent communication skills, both written and oral

• Excellent Listening Skills

• Passionate about customer service and patient satisfaction

• Ability to handle calls

• Must be willing to work on a shifting schedule.

• Willing to work on-site in Market! Market! Bonifacio Global City, Taguig