Ameinri Overseas Employment Agency, Inc. Guest Experience Agent

Guest Experience Agent - DUBAI, UAE

₱30-35K[Monthly]

On-site - ManilaFull-time<1 Yr ExpDiploma

Job Description

Customer ServiceOrganizational SkillsEnglish LanguageTeam PlayerTechnical Skills

Description

welcoming guests as they arrive at the property and making a positive first impression
checking guests in, issuing keys or key cards, and showing visitors to their rooms
monitoring phones and e-mails to assist guests and address their questions before, during, and after their stay
making and updating reservations in the booking system
providing guests with tailored recommendations and information about local attractions and restaurants
handling cash and credit card transactions and collecting and refunding deposits
scheduling wake-up calls and room service deliveries
telling guests about special features, such as the spa, on-site restaurants, and any events
delivering mail or newspapers to guests during their stay
addressing concerns or complaints and resolving issues by providing excellent service
maintaining accurate records of guest interactions and transactions
noting important details, such as allergies, special occasions, or room requests to accommodate guests
communicating with local restaurants, transport agencies, and tour operators to find promotions, ask about discounts, and make reservations
managing room availability, allocating rooms, and offering upgrades where possible
coordinating with the maintenance and cleaning teams to ensure rooms and shared spaces remain tidy
providing important safety and security information to guests and communicating with security if there are any issues or suspicious activity
monitoring guest satisfaction and responding to or implementing feedback
maintaining professionalism and being courteous while following the property's policies and procedures
creating a welcoming environment to ensure a positive guest experience during their stay

Requirements

At least 5'3 ft.
MUST have hotel work experience.
Interpersonal and customer service skills to ensure positive interactions with customers
Analytical and problem-solving skills to diagnose problems and recommend effective solutions
Multitasking and organizational skills to work on multiple issues at one time
Active listening and communication skills to handle patrons who may be upset
Time-management skills to respond to customer emails, calls, and web chat messages promptly
Teamwork skills to collaborate with representatives and coworkers in other departments
Ability to remain upright and stationary for long periods during a shift