Company Description

Treantly is a Canadian-based recruitment agency that facilitates the connection between businesses in North America and exceptional remote staff in the Philippines. 

We’re looking for a proactive General Virtual Assistant with strong customer service experience to help manage interactions and handle outstanding loan payments. The General Virtual Assistant will be responsible for managing the accounts receivable process, focusing primarily on collecting outstanding loans from customers. A key aspect of this role involves addressing customer concerns, which may arise due to equipment-related issues. The ideal candidate will excel in handling customer interactions with tact and professionalism, finding resolutions, and de-escalating occasional irate customers. Communication will primarily be through email, though phone calls may be necessary in some cases.

Job Responsibilities:

• Manage accounts receivable, focusing on collecting payments from customers with outstanding loans.
• Communicate with customers via email, and occasionally via phone, to resolve payment issues.
• Address and resolve customer concerns regarding equipment issues, working to de-escalate situations when necessary.
• Collaborate with internal teams and external service providers to facilitate smooth communication between the customer and the service company.
• Maintain accurate records of customer interactions, payment statuses, and resolutions.
• Provide exceptional customer service, ensuring customer satisfaction while enforcing payment terms.

Must-Have Requirements:

• Proven experience in customer service, preferably in a call center or virtual assistant role.
• Experience handling accounts receivable, collections, or similar financial processes is a plus.
• Strong written and verbal communication skills, with the ability to manage challenging customer interactions professionally.
• Proficient in using email communication for customer service; experience with phone support is a plus.
• Extroverted personality with excellent problem-solving and conflict-resolution skills.
• Ability to work independently and handle multiple customer cases at once.

Nice-To-Have Requirements:

• Prior experience working as a General Virtual Assistant (GVA) with customer service and email management experience.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote

Must-Have Requirements:

• Proven experience in customer service, preferably in a call center or virtual assistant role.
• Experience handling accounts receivable, collections, or similar financial processes is a plus.
• Strong written and verbal communication skills, with the ability to manage challenging customer interactions professionally.
• Proficient in using email communication for customer service; experience with phone support is a plus.
• Extroverted personality with excellent problem-solving and conflict-resolution skills.
• Ability to work independently and handle multiple customer cases at once.