Job description:

The General Manager is responsible for the overall management and day-to-day operations of the Company, ensuring the effective execution of business strategies, achievement of financial and operational targets, customer satisfaction, employee performance, and sustainable business growth.

The General Manager serves as the primary link between the Chief Executive Officer/President and the different departments, translating corporate objectives into measurable operational plans and ensuring that all departments perform according to approved policies, budgets, standards, and Key Performance Indicators (KPIs).

For a professional services organization, the General Manager shall ensure that services are delivered efficiently, professionally, profitably, and consistently with client expectations.

II. KEY RESPONSIBILITIESA. Strategic Management

• Develop and implement annual and long-term business plans in accordance with the Company's vision, mission, and strategic objectives.
• Translate management directives into specific departmental goals, action plans, and measurable KPIs.
• Monitor overall business performance and recommend corrective actions when targets are not achieved.
• Identify new business opportunities, market trends, partnerships, and potential areas for expansion.
• Recommend business strategies that will improve profitability, competitiveness, and long-term sustainability.
• Participate in management meetings and provide recommendations on major business decisions.

B. Overall Operations Management

• Direct and oversee the daily operations of the Company.
• Ensure that all departments operate efficiently and in accordance with approved policies, procedures, and systems.
• Establish operational standards, workflow improvements, and performance controls.
• Monitor productivity, service quality, turnaround time, and operational efficiency.
• Identify operational bottlenecks and implement appropriate solutions.
• Ensure proper coordination among Sales, Operations, Finance, HR/Admin, and other departments.
• Ensure business continuity and effective management of operational risks.

C. Business Development and Sales

• Lead the development and implementation of business development strategies.
• Monitor sales performance, revenue generation, client acquisition, and client retention.
• Establish and maintain relationships with key clients, business partners, suppliers, and strategic stakeholders.
• Review major proposals, contracts, quotations, and commercial agreements before submission or approval.
• Support the sales team in securing major accounts and strategic projects.
• Develop opportunities for cross-selling, repeat business, and expansion of professional services.
• Monitor the sales pipeline and ensure timely follow-up of potential clients.

D. Financial and Budget Management

• Prepare and monitor the Company's annual operating budget in coordination with Finance.
• Ensure that revenues, expenses, and operating costs remain within approved targets.
• Monitor profitability by department, project, service, or business unit.
• Review financial reports and operational performance reports regularly.
• Implement cost-control measures without compromising service quality.
• Monitor accounts receivable, collection performance, cash flow, and major financial risks.
• Recommend appropriate financial and operational actions to management.

E. Client and Service Management

• Ensure that all clients receive professional, timely, reliable, and high-quality services.
• Establish standards for customer service and client relationship management.
• Monitor client satisfaction and address major complaints or service concerns.
• Ensure that projects and services are delivered according to agreed scope, timeline, quality, and budget.
• Maintain strong relationships with key accounts and strategic clients.
• Review client feedback and implement improvements when necessary.

F. People Management and Leadership

• Provide leadership and direction to department heads, managers, and employees.
• Establish clear performance expectations and departmental KPIs.
• Conduct regular performance reviews with department heads.
• Identify manpower requirements and recommend appropriate organizational structures.
• Work with HR in recruitment, employee development, succession planning, and performance management.
• Promote accountability, teamwork, professionalism, and ethical conduct.
• Address performance and disciplinary concerns in coordination with HR and management.
• Develop future leaders and ensure continuity of critical functions.

G. Policy, Compliance and Risk Management

• Ensure compliance with applicable Philippine laws, regulations, permits, licenses, and government requirements.
• Ensure that Company policies and procedures are properly implemented.
• Ensure adherence to contractual, regulatory, and client requirements.
• Identify operational, financial, legal, and reputational risks and recommend appropriate controls.
• Coordinate with HR, Finance, Legal, and other concerned departments regarding compliance matters.
• Ensure proper documentation and implementation of corrective and preventive actions.

H. Quality Management / ISO Compliance

• Ensure that operational processes are aligned with the Company's Quality Management System.
• Support the implementation and continuous improvement of ISO-related policies and procedures.
• Ensure that departmental objectives and KPIs are properly documented and monitored.
• Review nonconformities, customer complaints, process failures, and corrective actions.
• Promote a culture of continuous improvement throughout the organization.
• Participate in management review meetings and quality improvement initiatives.

I. Reporting and Management Coordination

• Prepare regular management reports covering:
• Revenue and sales performance
• Operational performance
• Profitability
• Client performance
• Department KPIs
• Manpower requirements
• Major risks and issues
• Corrective actions
• Submit recommendations to the CEO/President based on business performance.
• Conduct regular meetings with department heads to monitor accomplishments and issues.
• Escalate significant operational, financial, legal, or personnel concerns to top management.

EducationQUALIFICATIONS

• Bachelor's Degree in Business Administration, Management, Finance, Marketing, Operations Management, or a related field.
• Master's Degree in Business Administration or Management is an advantage.

Experience

• At least 5–10 years of progressive management experience, preferably with experience in General Management, Operations, Business Development, Sales, or Professional Services.
• Experience managing multiple departments or business units is highly preferred.
• Experience in professional services, consulting, IT, telecommunications, HR services, marketing, legal support, energy, or similar industries is an advantage