Airbnb Attendant

Job Summary

The Airbnb Attendant/Receptionist is responsible for providing excellent guest service and ensuring the smooth day-to-day operation of the Airbnb property. The position handles guest check-in and check-out, inquiries, reservations, basic administrative tasks, coordination of housekeeping and maintenance, and monitoring of the property to ensure a clean, safe, and comfortable environment for guests.

Key Responsibilities

• Greet and assist guests upon arrival and provide a professional and welcoming experience.
• Facilitate guest check-in and check-out procedures.
• Verify guest information and ensure proper documentation when required.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Assist guests with information regarding the property, house rules, amenities, nearby establishments, transportation, and other relevant services.
• Monitor and manage reservations, bookings, cancellations, and guest schedules through the designated Airbnb platform or system.
• Coordinate with housekeeping personnel regarding room/unit cleaning, preparation, and turnover between guests.
• Inspect rooms/units before guest arrival to ensure cleanliness, completeness of amenities, and proper functioning of basic facilities.
• Report maintenance concerns, damages, missing items, or other property issues to the supervisor/property manager.
• Assist in maintaining an updated inventory of supplies, linens, toiletries, and other guest necessities.
• Ensure that house rules and property policies are properly communicated and observed by guests.
• Handle guest complaints professionally and escalate concerns to the supervisor when necessary.
• Maintain accurate records of guest transactions, incidents, requests, and other operational matters.
• Assist in monitoring the security and general condition of the property.
• Maintain cleanliness and orderliness of the reception/front desk and common areas as assigned.
• Protect guest information and maintain confidentiality at all times.
• Perform other related duties that may be assigned by the supervisor or management.

Qualifications

• High school graduate; college graduate or vocational course is an advantage.
• Previous experience in hotel, Airbnb, front desk, customer service, or hospitality operations is preferred.
• Good communication and interpersonal skills.
• Customer-service oriented, courteous, and professional.
• Basic computer skills and familiarity with online booking platforms is an advantage.
• Organized, reliable, and able to manage multiple tasks.
• Willing to work on shifting schedules, weekends, holidays, or extended hours when required.
• Able to work independently and coordinate effectively with housekeeping, maintenance, and management personnel.

Key Competencies

• Customer Service
• Communication Skills
• Attention to Detail
• Problem-Solving
• Time Management
• Professionalism
• Basic Administrative Skills
• Teamwork and Coordination
• Reliability and Accountability

Working Conditions

The position may require extended periods of standing, frequent interaction with guests, coordination with different service personnel, and work during weekends, holidays, or varying shifts depending on the property's operational requirements.