• Complying with the establishment’s regulations and best practices to ensure customer satisfaction;
• Maintaining a positive workplace environment;
• Catering to the guests’ needs by anticipating and responding to their requests in a timely manner;
• Managing outgoing and incoming correspondence accurately and promptly.
• Delivering as committed, providing situational updates regarding dependencies as soon as information is available to avoid further issues and escalation;
• Ensuring that guests' or customers' queries or concerns are directed to the appropriate party within the day.

Communicating with the Guest / Service Orientation:

• Acting as the liaison between the guest and the site premises;
• Responding to guests’ questions and inquiries;
• Ensuring all information provided to the guest is current and accurate;
• Offering warm and sincere greetings, personalized if possible;
• Consistently confirming guests' or visitors' identification (ID) via phone;
• Regularly capturing and storing visitors' or guests' profiles;
• Promptly confirming meetings or visits with the host employee;
• Issuing guest badges for confirmed and valid meetings or visits;
• Directing guests to the appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
• Efficiently handling customer complaints to prevent escalation;
• Consistently implementing the existing building access house rules in coordination with the monthly reports;
• Achieving 100% utilization of the existing visitor management system.

Facilitating Guest Traffic:

• Consistently monitoring and ensuring the orderliness of the reception desk transactions and lobby waiting area;
• Identifying and processing legitimate visitors or guests for official meetings;
• Identifying and processing reception desk transactions that need to be diverted to the official;
• Identifying and processing special material receiving transactions such as for senior leadership teams and local government;
• Identifying and processing contractual employees requiring issuance of Security OD due to frequent or regular visits;
• Identifying and processing guests or visitors of vendors or business partners, with confirmation in immediate monthly reports.

• Bachelor’s degree in Tourism and/or a related field
• Prior experience in facilities management, property management, hospitality, or a related area
• Effective verbal and written communication skills
• Able to interact easily with general client staff and vendors, and capable of managing conflicts and conflicting priorities.
• Demonstrates a proactive and professional approach to customer service
• Possesses a customer-oriented attitude
• Demonstrates the ability to prioritize and manage the completion of projects efficiently and in a timely manner
• Knowledge of Microsoft Office
• Practices email etiquette