The Marison Hotel Front Desk Officer

₱10-15K[Monthly]

On-site - AlbayFull-time<1 Yr ExpBachelor

Customer Relationship ManagementEnglish LanguageCustomer ServiceInterpersonal SkillsCommunication SkillsTime Management

Greet, register, and assign rooms to guests.
Answer inquiries about hotel services, checkout times, and the local area with a positive demeanor.
Manage guest bookings and reservations with proficiency to ensure a memorable experience.
Handle guest complaints and concerns in an efficient, timely, and courteous manner.
Maintain a clean and organized front desk area, projecting a professional image at all times.
Coordinate with the housekeeping team to ensure room availability and readiness.
Process guest payments and maintain accurate financial records.

Job Title: Front Desk Officer
Educational Qualifications: Bachelor’s degree in Business Administration, Hospitality, or related field
Experience Level: Less than 1 year of experience. Fresh graduates are encouraged to apply.
Skills and Competencies: Excellent verbal communication, interpersonal skills, proficiency in MS Office, and the ability to handle multiple tasks
Responsibilities and Duties: Greet guests, manage check-ins/outs, handle inquiries, and provide exceptional customer service.
Working Conditions: Fast-paced environment requires prolonged periods of standing and may include weekend shifts.
Qualities and Traits: Professional attitude, reliability, attention to detail, and a strong customer-focused approach.

Camira Lofamia

HR SupervisorThe Marison Hotel

1, The Marison Hotel, Corner Imelda Roces Ave, Legazpi City, Albay, Philippines

Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Occupational Accident Insurance, HMO
Others
Office Parties
Perks Benefits
Employee Discount, Free Meals, Parking Space, Sleeping Quarters
Time Off & Leave
Solo Parent Leave