Duties and Responsibilities

1. Operations Management

• Oversee the daily operations of the bar and club.
• Ensure all venue activities are conducted efficiently and professionally.
• Monitor opening and closing procedures and ensure compliance with operational standards.
• Maintain cleanliness, safety, and overall presentation of the venue.

1. Staff Management

• Supervise, schedule, and evaluate employees.
• Conduct staff briefings and meetings as necessary.
• Ensure employees adhere to company policies, grooming standards, and service protocols.
• Assist in recruiting, training, and developing staff members.

1. Guest Relations

• Ensure excellent customer service and guest satisfaction.
• Address guest concerns, complaints, and special requests promptly and professionally.
• Foster a welcoming and enjoyable environment for guests.

1. Sales and Revenue Development

• Develop and implement strategies to increase sales and profitability.
• Monitor daily sales performance and operational expenses.
• Work closely with marketing, promoters, hosts, and VIP relations teams to attract new and returning customers.
• Support promotional events and special activities to drive venue traffic.

1. Inventory and Asset Control

• Monitor inventory levels of beverages, supplies, and operational materials.
• Ensure proper stock management and minimize losses.
• Coordinate with suppliers and management regarding purchasing requirements.

1. Financial Oversight

• Review daily sales reports, cash handling procedures, and revenue records.
• Assist management in budget planning and cost control initiatives.
• Ensure proper documentation and reporting of operational activities.

1. Compliance and Security

• Ensure compliance with company policies, local laws, licensing requirements, and health and safety regulations.
• Coordinate with security personnel to maintain a safe environment for guests and staff.
• Investigate and report operational incidents as required.

1. Leadership and Business Development

• Promote the venue's brand and reputation.
• Build strong relationships with guests, VIP clients, business partners, and stakeholders.
• Recommend improvements to enhance operational efficiency and customer experience.
• Support management in achieving business goals and revenue targets.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 3 years of experience in bar, nightclub, hospitality, or entertainment venue management.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of food and beverage operations, inventory management, and customer service standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.