Job Title:

Director of Operations

Location: Angeles City (Healthscope Services Office, Nepo2 Center)

Job Type: Full-time

About Us:

We are a remote staffing provider to US based healthcare companies operating in the Philippines for over 13 years. Our client is a leading durable Medical Equipment (DME) provider specializing in sleep apnea solutions. Their commitment to patient care and operational excellence has made them a trusted name in the industry. Our client is building out a new team expected to number over 1,000 employees over the next two years and is looking for a talented and experienced Director of Operations to build the team, oversee their back-office functions and ensure smooth, compliant, and efficient operations.

As the Operations Manager, you will build, train, lead and manage our client’s back-office Philippines based operations, particularly focusing on patient intake, insurance approvals, and document auditing to prevent billing issues. You will lead a team based in Angeles City (Nepo2 Center) Philippines, working during US business hours, and will be expected to have an in-depth knowledge of Brightree software.

•   Oversee all back-office operations, ensuring seamless workflow from patient intake to insurance approvals and audit.

•   Lead, train, and build a high-performing team responsible for back-office functions, ensuring compliance and accuracy in all tasks.

•   Conduct audits of patient documents and billing processes to prevent errors and maintain compliance with DME standards and regulations.

•   Implement and monitor operational strategies to improve efficiency and productivity.

•   Collaborate closely with the client’s US-based team to ensure that the needs of the business are met during US working hours.

•   Provide expert guidance on the use of Brightree software, ensuring that the team is proficient and the system is fully optimized for the client’s needs.

•   Bachelor’s degree (or higher) preferably in business administration, healthcare management, or a related field.

•   A minimum of 5 years of experience managing the full range of operations within the Philippines operations of a US based DME company.

•   Proven experience working with offshore back-office operations in the Philippines.

•   Expert knowledge of Brightree software, with the ability to train staff and implement system improvements.

•   Excellent verbal and written communication skills in English.

•   Strong leadership and team-building skills, with experience training and managing remote teams.

•   Detail-oriented, with the ability to audit documents and ensure compliance with insurance and billing regulations.

•   Willingness to work night shifts to align with US business hours.