Customer Support Specialist
Job Description
Description
- Deliver excellent customer service, responding to a variety of calls and emails from the US mortgage servicing industry
- Use knowledge obtained in training to locate answers in a knowledge database to respond to customer's mortgage related requests
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Reach personal, team, and contact center performance targets
- Take ownership of all customer inquiries and proactively follow through to ensure resolution
- Keep records of customer interactions, process customer accounts, and document appropriately
- Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
- Follow communication procedures, guidelines, and policies
Requirements
- College graduates, college undergraduates, or associate degree graduates; Senior High School Graduate
- Must have at least 12 months of work experience in the BPO industry (BFSI industry a plus)
- Excellent attention to detail
- Strong verbal and written English communication skills
- Basic computer navigation skills
Anjaneth Sepe
Moder SolutionsHR Officer
Active today
Working Location
Moder Solutions Inc., 2nd floor, JDN Square, P.Remedio St, Mandaue City, 6014 Cebu, Philippines
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Life Insurance, HMO
Others
Company Social Events
Professional Development
Job Training
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave
Posted on 29 August 2024
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