Customer Success Manager
Livro Systems Inc.
Job Description
Benefits
Allowances
Transportation Allowance
Employee Recognition and Rewards
Commission, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Diversity Program, Employee Assistance Program, Job Training, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Work-Life Balance
Work from Home
- Building relationships with customers: A CSM guide is responsible for building relationships with customers to understand their needs, expectations, and concerns. This includes conducting regular meetings, listening to feedback, and resolving issues.
- Onboarding new customers: A CSM guide is responsible for helping new customers get up to speed with the product or service by providing training and support. This includes providing documentation, answering questions, and walking customers through the onboarding process.
- Providing ongoing support: A CSM guide is responsible for providing ongoing support to customers, answering their questions, and addressing their concerns. This includes troubleshooting problems, providing training, and helping customers get the most out of the product or service.
- Issue Resolution: Act as a point of contact for customers when they encounter challenges or issues. Escalate and coordinate with internal teams to address and resolve customer concerns promptly and effectively.
- Analyzing customer data: A CSM guide is responsible for analyzing customer data to identify trends and patterns that can be used to improve the product or service. This includes tracking customer usage, analyzing customer feedback, and conducting surveys.
- Adoption and Success: Help customers achieve their desired outcomes by ensuring they fully adopt and utilize your product or service. Provide training, resources, and best practices to increase customer product knowledge and usage. Identify opportunities for upselling or cross-selling based on customer needs.
- Collaborating with other teams: A CSM guide is responsible for collaborating with other teams within the company, such as sales and product development, to ensure that customer needs are met. This includes sharing customer feedback, providing input on product development, and working with sales to close deals.
- Renewing contracts: A CSM guide is responsible for renewing customer contracts by demonstrating the value of the product or service and addressing any concerns or issues. This includes providing regular updates, conducting renewal meetings, and offering discounts or incentives.
- Managing customer expectations: A CSM guide is responsible for managing customer expectations by setting realistic goals and timelines for achieving them. This includes communicating clearly, setting expectations early on, and being transparent about any potential delays or challenges.
- Providing feedback to the product team: A CSM guide is responsible for providing feedback to the product team based on customer feedback and data to improve the product or service. This includes identifying areas for improvement, suggesting new features, and providing data on customer usage.
Careers @ Livro
HR ManagerLivro Systems Inc.
Reply today 0 times
Working Location
Quezon City, Metro Manila, Philippines
Posted on 09 Jun 2026
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Livro Systems Inc.
101-500 Employees
IT Support Services
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