Job Description

FAITHM Printers & Services and Faithmarco Technologies Inc. are seeking a proactive and client-focused Customer Success & After-Sales Manager responsible for managing and strengthening relationships with existing corporate clients under the company’s Managed Print Services (MPS) and IT solutions.

The role ensures that clients receive reliable service support, remain satisfied with the company’s solutions, and continue their partnership through contract renewals and service expansion.

In addition to managing after-sales and customer success initiatives, the Manager will also identify and pursue opportunities for additional orders and outright sales of printers, IT equipment, and related solutions within existing accounts.

This position plays a key role in protecting recurring revenue while generating additional business from the company’s current client portfolio.

Key Responsibilities

Customer Relationship Management

• Manage and maintain strong relationships with existing corporate and SME clients
• Conduct regular follow-ups to ensure client satisfaction and service reliability
• Address client concerns and coordinate solutions with the operations and technical teams

Contract Renewal Management

• Monitor service contract timelines and renewal schedules
• Engage clients ahead of contract expiration to secure renewals
• Maintain a high client retention rate

Account Growth & Upselling

• Identify opportunities for additional printers, upgrades, or service expansion
• Recommend solutions that improve client productivity and efficiency
• Promote additional services and support programs to existing clients

Outright Sales Opportunities

• Identify opportunities for outright sales of printers, computers, and IT equipment
• Prepare quotations and proposals for client equipment requirements
• Coordinate with the sales and technical teams to deliver appropriate solutions
• Support the company’s revenue growth through expansion of existing accounts

After-Sales Coordination

• Ensure service requests and technical issues are addressed promptly
• Coordinate with field technicians and operations teams for timely support
• Monitor service performance and follow up with clients after technical assistance

Account Monitoring & Reporting

• Maintain organized records of assigned client accounts
• Track service history, equipment deployments, and account activities
• Prepare periodic reports on client status, renewal pipeline, and sales opportunities

Job Requirements

• Bachelor’s Degree in Business Administration, Marketing, Information Technology, or related field
• At least 3–5 years experience in account management, customer success, after-sales support, or corporate sales
• Experience handling corporate or service-based accounts is preferred
• Strong communication, negotiation, and relationship management skills
• Ability to manage multiple client accounts simultaneously
• Organized and capable of coordinating with both sales and technical teams
• Experience in printer solutions, IT equipment sales, service contracts, or technology solutions is an advantage